Faqs
Frequently Asked Questions
About Splendore Unique
Who are Splendore Unique?
Splendore Unique is a London design house specialising in bespoke watch dials. Since 2015 we have designed and produced made-to-order dials and complete bespoke watches for collectors around the world.
Are you affiliated with Rolex, Patek Philippe or the other brands you work on?
No. Splendore Unique is an independent design house and is not affiliated with the maker of the base watch unless clearly stated. Brand and model names are used only to describe the watches our dials are designed for. Every design is a Splendore Unique concept, personalised only at the request of the collector placing the order, and all dials and bespoke watches are made to order.
What is the difference between a bespoke dial and a bespoke watch?
A bespoke dial is the dial alone, designed for a watch you already own or plan to buy. A bespoke watch is a complete timepiece: we source the base watch through trusted resellers and deliver it with your Splendore Unique dial and any further customisation already completed.
Do you hold stock?
No. Every dial and every watch is made to order for its owner. Pieces shown in the shop are designs you can commission, and some limited editions carry a fixed number of commissions.
Designing your dial
Can I design my own dial from scratch?
Yes. This is the heart of what we do. Share your idea, a reference image or simply a feeling you want the dial to carry, and a consultant will guide you from there. Start with the Design My Dial form.
What can be customised?
Dial finishes include glossy, sunburst, matte, brushed and sapphire. Natural stone dials include black marble, jade, lapis lazuli, malachite, mother of pearl, onyx and opal, and diamond setting is available. Numerals and markers can be Hindi-Arabic, Roman, English, Hebrew, Chinese, Korean or Mayan, batons, or no numerals at all, alongside calligraphy and personal motifs. Natural stone and other specialist materials take longer to produce.
Will I see my design before it is made?
Yes. After you place your order we produce digital renders of your design, and nothing goes into production until you confirm you are happy with them.
Which watches do you make dials for?
We design for leading houses including Rolex, Audemars Piguet, Patek Philippe, Vacheron Constantin and Tissot, among others. Browse by model in the shop, or ask us about a reference that is not listed.
Can you fit the dial to my watch?
Yes. Send us your watch and we will fit your Splendore Unique dial for you.
Will customising affect my watch’s original warranty?
Customisation is carried out at the discretion of the collector placing the order, and it will typically void any warranty that applied to the watch before customisation. Your bespoke work is then covered by our own 2-year warranty (see Aftercare).
Do your watches have batteries?
Watches with quartz movements contain a battery. Automatic and mechanical watches do not use batteries.
Are your watches water resistant?
Every watch is water tested before it leaves our workbench. Even so, we advise clients not to wear their watches in water, as water conditions can be harsh on a timepiece.
Ordering and payment
How do I place an order?
For a design from the shop, add it to your basket and check out. For a fully bespoke commission, the journey is: enquire, speak with a consultant, place your order, review your renders, confirm your design, production, then delivery. If you prefer to speak with us first, contact us on WhatsApp or by email.
How do I pay?
Card payments are processed securely by Stripe, with Apple Pay and Google Pay available where your device supports them. We also accept bank transfer; please use your invoice number as the reference. Full payment is required before customisation begins.
Can I change my design after ordering?
Yes, within 3 days of placing your order. Write to sales@splendoreunique.com with your order number and the change you would like.
Can I cancel my order?
You may cancel by writing to us before your order is marked as Processed. Because every piece is made specifically for you, orders cannot be cancelled or refunded once processing has begun.
Can I return a bespoke piece?
Bespoke watches and dials are made for one owner, so there is no return policy. If you have any concern about your finished piece, contact a member of our team and we will arrange a review and inspection.
How long will my piece take?
Every commission is different, so lead times range from 2 to 6 months or more, depending on the request and its complexity. A design we have created before can take less time, while a completely new bespoke dial or watch sits towards the longer end of that range. The time for each design is shown on its product page, and for bespoke commissions your consultant confirms it before you order.
Do you take corporate or gifting commissions?
Yes. We create commemorative and corporate pieces for organisations and occasions. See Corporate Commissions.
Delivery worldwide
Do you deliver internationally?
Yes. We deliver worldwide, from our London atelier to clients across the Middle East, Europe, the Americas, Asia and beyond. Shipping options and costs for your country are shown at checkout.
How long does delivery take?
Every order is produced first and shipped once production is complete. Production takes from 2 to 6 months or more, depending on the commission. Once your piece is ready, delivery takes from a few days to a couple of weeks depending on where in the world it is going, using couriers such as UPS, FedEx and DHL.
What delivery options are there?
Priority Shipping uses premium couriers such as FedEx, DHL or UPS. It arrives within 7 days of dispatch, excluding customs delays, with full tracking and a signature on delivery.
Standard Shipping uses trusted national services such as Royal Mail, Parcelforce or their international equivalents, from 14 working days after dispatch, at a lower cost.
When will my order be dispatched?
Your piece is dispatched as soon as production is complete. You will be told when it leaves the atelier.
Can I insure my delivery?
Yes. Optional shipping insurance is available at checkout at 5% of the value of your goods. It covers your piece from collection at Splendore Unique until it is delivered to the address on your invoice, and is complete once delivery is confirmed. It does not cover anything beyond that journey.
Will I pay import duties or taxes?
Orders delivered outside the UK are sent without UK VAT. Any import duties, local taxes, customs or brokerage fees charged in your country, should any arise, are the responsibility of the client and are not covered by Splendore Unique. These are set by the authorities in your country and are usually collected by the courier on delivery.
Our role is to create your bespoke piece and deliver it to you.
Can I collect my piece in person?
Yes. Collection is available in London by appointment, at a scheduled time agreed in advance between you or your representative and a member of the Splendore Unique team. If your piece was originally intended to be shipped to another country, you can provide documentation showing it has left the UK.
Can I track my order?
Priority Shipping is tracked end to end. Standard Shipping is partially tracked, with updates when your parcel is collected and when it is delivered.
Aftercare
Is there a warranty?
Yes. Every Splendore Unique dial and bespoke watch carries a 2-year warranty from the date it is delivered to you, covering the bespoke elements against production flaws and defects.
Factory watches from Splendore Pieces are fully checked before sale and carry our own 12-month warranty from the day of collection or delivery. It covers mechanical faults, for example a watch that stops running even when it has been worn or wound correctly.
Each claim is carefully inspected. Damage caused by the owner is not covered by either warranty. The watch or dial will be inspected and any repair is charged as new work.
What if something is wrong when my piece arrives?
Contact sales@splendoreunique.com within 3 days of receiving it, with your name, order number, delivery date, a description of the issue and photographs. A member of our team will arrange a review and inspection.
How do I speak to someone?
Message us on WhatsApp at +44 7590 070093, email sales@splendoreunique.com for orders and commissions, or info@splendoreunique.com for anything else. You can also begin straight away with the Design My Dial form.
