Faqs
Frequently Asked Questions
What is the warranty on your watches?
All our watches come with a standard 12-month manufacturer’s warranty covering manufacturing defects. Please refer to individual product pages for specific warranty details.
Are your watches water-resistant?
Yes, most of our watches offer water resistance to varying degrees. Be sure to check the water resistance rating on each product page for details about usage (e.g., shower, swimming, or diving).
How can I adjust the strap or band?
We offer adjustable straps and provide size guides on product pages. For metal bands, we recommend visiting a local jeweler or watch store for proper resizing.
How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days depending on your location. Express shipping is available at checkout.
Do you offer international shipping?
Yes, we ship internationally. Shipping times and charges vary by country and will be calculated at checkout.
Can I return or exchange a watch?
We offer a 14-day return policy on unused watches in original packaging. Please visit our Returns & Exchanges page for full details and instructions.
Are your watches authentic?
Absolutely. We only sell 100% authentic and original watches, sourced directly from trusted manufacturers or authorized distributors.
Do your watches come with batteries?
Yes, all battery-operated watches come with a pre-installed battery so they’re ready to wear right out of the box.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.